A new study has revealed that poor communication is wasting plumbers, heating engineers and other trade professionals more time than being stuck in traffic, HVP News reported today.

The research conducted by business software developer, Clik, has found that poorly managed communication between trade professional and customers  is  the  most frequent reason for wasting valuable working time.

The research, which was conducted among heating engineers, plumbers and facilities managers, found that 76% of the respondents identified issues in communication as the biggest time waster at their work. This includes misunderstandings, arranging and re-arranging appointments, and sending or receiving unnecessary emails, HVP reports.

A significant number of respondents, 63% of those surveyed said that being stuck in traffic wasted time and being unable to find a site impacted 47% of the participants in the survey.

Managing Director of Clik, Geoff Adams, thinks business management software could help industry professionals save valuable time whilst bringing positive results to their workload.

Mr Adams said: “Managing a range of customers and multiple jobs is time-consuming in itself and it is interesting to see that poor communication has such an impact.

“Everyone has their own way so we’ve set out to make a practical difference by providing software that covers all aspects of engineers’ diaries, scheduling, invoicing, planning, call backs and service calls.”

Do you agree that poor communication is the “biggest time waster” for plumbers and trade professionals? If you are working in the trades, share with us what are most common obstacles that slow you down by leaving a comment below: